La Lavande respects your privacy. As a general policy, we use personal information and message data for internal purposes only. Any information that you voluntarily provide through registering for our website or signing up for e-newsletters will never be sold and we will never “rent” information about you.
Registering for a Retail or Wholesale account requires a valid e-mail address. Additionally, we will confirm your registration through an approval and opt-in process. This means that when you register your email on the site, you will first receive a confirmation email at your provided email address. In order to make your account active, you MUST follow the link provided in this email address. If at any time you wish to be removed from our site’s database, simply send us an email and we will delete your account and user information.
When ordering or registering on our site, you will be asked to enter your name, email address or other details to help you with your experience or product fulfillment. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, to send periodic emails regarding your order or other products and services.
Security for your online order
It is our intention to provide you with the best possible protection available. When you order from this website, your credit card transaction is handled by a 3rd party secure and independent authorization service (PayPal), and your credit card information is not accessible by any employees.
This site does honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the site might not function if you delete or disable cookies. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO COLLECT ANY INFORMATION STORED ON THE HARD DRIVE.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do not include or offer third party products or services on our website.
We at times may use Google AdSense Advertising on our website.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Google’s advertising requirements can be summed up by Google’s Advertising Principles, put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
California Online Privacy Protection Act
According to CalOPPA we agree that:
• Users can visit our site anonymously.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org
This policy does not apply to any information collected offline or via channels other than this website.
Phone: (510) 524-4711
Address: 5221 Central Ave. #7, Richmond, CA 94804
If you feel you have received the wrong item please contact us for a return authorization number, unauthorized returns will be refused. Returned orders may be subject to a freight charge and 20% restocking fee.